The process redesign guide provides a brief introduction to redesign techniques and approaches to assist health services with their redesign work. It also provides a basic framework for the progression and realisation of redesign programs and a measurement framework to track the progress and outcome of those programs. 

Process redesign is an approach to mapping, reviewing and redesigning the patient journey to meet demand and ensure that care is safe, effective and efficient. Simplifying the journeys patients make through healthcare institutions can:

  • Reduce errors
  • Improve patients' access to services
  • Lower costs 
  • Make better use of existing resources.