Victoria's hub for health services and business
Health and medical information for consumers, quality assured by the Victorian government
Victorian government portal for older people, with information about government and community services and programs including the Victorian
Details of the management team, the Board, and the two advisory committees.
Our vision, purpose, activities and our strategic plan
Investing in the sector to identify, scale and embed innovation through supporting projects and fostering innovative ideas.
Information on the patient flow and specialist clinics access improvement partnerships, and the emergency access community of practice.
Information on leadership programs to support and grow leaders in the sector.
Learn more about the history and governance of the program
Bringing government and startups together through the CivVic Labs accelerator program to co-design digital solutions to public sector challenges.
A list of local and global improvement and innovation organisations, as well as case studies
Tools, resources and guides to support identifying opportunities for improvement and innovation
An open source of ideas including a list of past project proposals to share and inspire innovation in healthcare
Short videos of a number of BCV funded initiatives
An online platform that offers training courses and tools to help build capability to deliver excellent and safe care.
Access and download strategies that inform decision making in key areas of work and other documents that are relevant to the establishment of Better Care Victoria
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Summary The following playbook is written for innovation practitioners who want to spread innovation skills, methods and tools. It offers 35 diagrams to support talking and thinking about learning for...
The following toolkit was developed by the Department of Health, Centre for Evaluation and Research and includes how to plan and conduct an evaluation using the department’s evaluation guidelines and...
Learn how people’s responses are influenced by the framing of questions and how to collect meaningful data before you design your next survey...
The program for the 2018 Patient Experience Symposium to be held in Sydney has been released!...
Innovation in Action is Victoria’s premier conversation about healthcare improvement, innovation and leadership, featuring thourgh leaders and innovators...
Graph templates which can be used to graphically represent data collected to support the implementation of the TORCH tool...
This Excel spreadsheet contains templates to collect data, which are used to support the implementation of the TORCH tool...
This Excel spreadsheet contains data collection sheets which are used to manually gather data to implement the TORCH tool...
A presentation about the TORCH tool, which priovides an assessment of functional constraints on patient flow, to provide a high level view of bottlenecks within a health service...
TORCH tool results mapped to functions. A heat map identifies areas which are priorities for further investigation and work...
Communication tools for health services to provide information to those involved in the TORCH tool implementation, within their organisation...
A checklist to assist with determining which functions are to be included as part of the TORCH analysis...
This is the third of three kits designed to guide health services in undertaking the TORCH process. This guide has been prepared to assist with analysing the data, interpreting the findings,...
This guide has been prepared to assist with planning the process to complete the TORCH, understanding the resource requirements, communicating about the TORCH and its benefits, understanding the data...
This guide accompanies the ROI tool, which has been developed, with an ROI model specifically designed for measuring return on investment in healthcare settings...
This tool has been specifically developed for the Efficiency Through Redesign (ETR) Pharmacy Project, to measure ROI on pharmacy supply chain redesigns...
This ROI tool has been developed, with an ROI model specifically designed for measuring return on investment in healthcare settings...
A fact sheet which describes what the Health Improvement Capability Quotient (Health ICQ) tool is, why it was developed and the benefits of using the tool...
This document is designed to support health services with the implementation of the Health Improvement Capability Quotient tool (Health ICQ)...
The Health Improvement Capability Quotient tool (Health ICQ) has been developed to enable health services to assess and monitor their capability to instigate, drive and sustain an improvement approach...
The Health Improvement Capability Quotient tool (Health ICQ) guide has been developed to support health services to implement the Health ICQ tool and interpret the findings...
This guide focuses on process redesign of surgical services...
This guide focuses on process redesign of the emergency department (ED). It provides detailed and high-level emergency department process maps and a variety of recommended measures for emergency...
This guide is designed for use by multidisciplinary health service staff, who may or may not be new to process redesign, to improve the care and experience of patients requiring specialist clinic...
This guide focuses on redesign of ambulatory chemotherapy services, referred to universally as chemotherapy (chemo) day units (CDUs)...
This guide is one of a series of documents that has been developed to assist health services with redesign work...
A letter from the Better Care Victoria Board Chairperson to the Minister for Health, in response to the Minister's Letter of Expectations...
Details Publication Type Document Date Published 30 May 2016 Size 3 pages Available format PDF, DOCX...
Summary In 2014 the Victorian Government appointed independent expert Dr Doug Travis, surgeon and former president of the Australian Medical Association Victoria, to conduct a statewide census of bed...