Critical Care Telehealth Project

In 2016-17, the Better Care Victoria Innovation Fund supported the Mildura Base Hospital (MBH) Critical Care Telehealth Project. The aim of this project was to utilise telehealth for tertiary critical care consultations, supporting complex patients in the rural and regional setting thus reducing avoidable patient transfers.

Partnering with intensivists at Alfred Health (AH), MBH used a telehealth service to support the case review of complex patients as well as support the learning and development of clinicians.

The key outcomes from the Critical Care Telehealth Project were:

  • Overall reduction of patient transfers by 21% (34 patient transfers were averted and treated successfully at MBH)
  • Cost savings of $287,000 from reduction in patient transfers
  • 100% positive patient experience stories of their medical management
  • Collaborative approach to ICU care and reduction in variation of care compared to tertiary centre through educational opportunities
  • $493,500 of WIES funding generated over 12 months.

Over the 12 months, there were over 160 telehealth consultations and capability building opportunities for medical and nursing staff.

What is the scaling project?

Following on from the success at Mildura Base Hospital, the Better Care Victoria Innovation Fund is supporting the scaling of this project to three additional regional health services across Victoria.

The project will commence in March 2019 and run until March 2020, bringing together three regional health services who will implement the telehealth model in their critical care service.

What are the objectives of this scaling project?

The aim of the Critical Care Telehealth Scaling Project is to scale the Mildura Base Hospital and Alfred Hospital telehealth model to up to three regional health services which are appropriate for critical care telehealth.

Primary objectives:

  • Decrease avoidable patient transfers from the regional critical care services to metropolitan critical care services due to accessibility of tertiary centre support through telehealth
  • Measure consumer experience in regional critical care services
  • Improve critical care staff satisfaction in regional critical care services

Secondary objectives:

  • Deliver critical care education relevant to regional critical care clinicians
  • Assist with the clinical governance activities of the regional critical care services

Participating health services

Lead health services:

  • Mildura Base Hospital (champion organisation)
  • Alfred Hospital (critical care support)

Participating health services

  • Bairnsdale Regional Health Service
  • Central Gippsland Health
  • Wimmera Health Care Group

Find out more

Email the team at or call 03 9096 2761.