When cardiac arrest occurs outside of hospital, the person who takes the emergency call can be key to determining the patient’s outcome. 

Ambulance Victoria will use artificial intelligence to analyse incoming emergency calls and notify the call-taker of a potential cardiac arrest. The ESTA Triple Zero (000) call-taker can then respond accordingly by dispatching a high-priority ambulance and talking a bystander through the delivery of immediate CPR or defibrillation. 

If cardiac arrest is recognised early and intervention is delivered quickly, the patient is more likely to survive and the chance of brain damage is reduced.

Lead organisation

Ambulance Victoria